Access Programs’ Professional Development team assists and collaborates with you to identify your unique goals and challenges in relation to staff management and learning and development needs.
We aim to ensure your learning experience is both relevant and impactful, so we offer a suite of standard ‘off the shelf’ professional development programs that have been designed to address common industry challenges.
Maintaining Good Mental Health Series
Balancing Act: Self-Care in the Workplace – In this course, participants learn the importance of self-care for productivity and well-being. They explore the benefits of self-care and discover strategies for physical, mental, emotional, social, and professional self-care at work. Practical tips and actionable plans empower participants to overcome challenges and create personalised self-care routines, fostering a healthier and more productive work environment. (60 minutes)
Contact Officer – Having a workplace Contact Officer network can establish a secure and comfortable environment for employees to openly address harassment, bullying, and discrimination with a trusted individual whose primary duty is to listen to employees’ concerns.
In Australian legislation, the term “Contact Officer” is often referenced in the context of various workplace policies and compliance requirements. Specific legislation and regulations mandate the appointment of contact officers in different contexts, such as workplace health and safety, equal employment opportunity, and anti-discrimination. (4 Hours for new Contact Officers and 2 Hours for the Refresher Course)
Coping with Change – This session introduces the Scott & Jaffe Change Model, and explores the stages of change, provides support strategies, and includes interactive activities. Participants engage in discussions, role-playing, and create personalised action plans to enhance resilience in the face of change. (60 minutes, 90 minutes, or 2 hours)
Mental Health Awareness in the Workplace – A powerful workshop that empowers participants to understand and address mental health in the workplace. Through interactive activities, discussions, and presentations, participants will gain insights into the mental health continuum, common challenges, and the impact of stigma. The workshop emphasises creating a supportive workplace culture, provides resources for mental health support, and encourages self-care practices. Participants will leave with a deeper understanding of mental health and the tools to promote well-being in their work environment. (90 minutes)
Mentoring and Coaching – This session offers participants a comprehensive understanding of the GROW model in coaching and mentoring. The session begins with an introduction to the model’s significance and structure. Participants delve into each phase of the model with a summary of key concepts and a question-and-answer segment. Participants leave equipped with practical insights into using the GROW model effectively in guiding mentees towards their goals. (90 minutes)
Navigating Workplace Conversations: Asking “Are You Okay” and Beyond – Sense someone you care about is acting unusually or doesn’t appear to be themselves? Discover signs and timing to ask, “Are You Okay?”. Initiate a conversation to help a person open up. If they’re struggling, our steps offer support and strategies. If they’re okay, they’ll appreciate that you care. (90 minutes)
Preventing Burnout: Strategies for a Balanced Life – A workshop designed to equip individuals with the tools to avoid burnout. Participants will learn to recognise the signs of burnout, establish healthy work-life boundaries, and practice stress management techniques. Through interactive sessions and practical exercises, this course empowers attendees to prioritise self-care, and maintain a balanced life, ultimately enhancing well-being and productivity. (90 minutes)
Conflict Resolution Series
Effective Conflict Resolution – This program emphasises impartiality, active listening, and mediation techniques. Participants learn to separate conflicting parties initially, facilitate private discussions, and arrange productive joint mediation meetings. During these meetings, they establish respectful communication, identify root causes, and collaboratively generate and select solutions. The program includes follow-up sessions for tracking progress and reinforcing these essential conflict resolution skills to create more harmonious environments. (60 or 90 minutes)
Empowerment Workshop: Building Inclusive Environments – Our comprehensive training empowers individuals to recognise, prevent, and respond to bullying and harassment effectively. Through engaging content, real-life scenarios, and interactive exercises, participants gain valuable skills to foster respectful environments, promote inclusivity, and stand up against bullying and harassment. (2 hours)
Positive Communication in the Workplace – This program is designed to empower participants with essential communication skills. It covers active listening, empathy, constructive feedback, conflict resolution, and the use of positive language. Participants also learn about digital communication etiquette and how to foster a positive communication culture within their organisation. The course emphasises practical application and offers valuable takeaways for creating a more harmonious and productive workplace environment. (60 or 90 minutes)
Responding to Challenging Behaviours – Participants will be equipped with vital customer service skills. The session emphasises the significance of both assertiveness and professionalism in addressing challenging customers such as aggression and verbal abuse. This condensed training provides a concise yet comprehensive overview to enhance participants’ abilities in managing difficult customer interactions effectively and professionally. (90 minutes)
Trauma Series
Grief in the Workplace – Grief manifests in various forms, affecting productivity and morale. Recognising the types of grief and coping mechanisms is crucial. This presentation outlines models of grief, and the variety of reactions to grief to provide frameworks for understanding its stages and complexities. The course also covers how to support grieving colleagues. By acknowledging and addressing grief in the workplace, organisations foster a culture of empathy and resilience, promoting employee well-being and organisational health. (90 minutes)
Trauma Debriefing – This 60-minute training course provides an overview of trauma debriefing, emphasises the ABCD model, incorporates interactive activities, and equips participants with practical guidelines for conducting effective debriefing sessions. It encourages a supportive and empathetic approach to addressing trauma in the workplace. (60 minutes)
Vicarious Trauma Awareness and Resilience – is a program designed for health, and caring professionals. It delves into understanding vicarious trauma, its emotional and neurological impact, and how it can contribute to burnout. Practical coping strategies, resilience-building techniques, and the importance of self-care and peer support are emphasised. The training aims to equip participants with knowledge and tools to effectively manage vicarious trauma, fostering personal well-being while maintaining the quality of care provided to clients. (90 minutes or 2 hours)
Customised Programs
Need a program not listed above? We can work closely with you to tailor programs that align with your specific needs, strategic objectives, and organisational culture.
Program Delivery
Facilitation of programs may be:
- Face to face (at your site or ours*), or
- Online via MS Teams, or
- Pre-recorded (you are sent a link to watch a pre-recoded session with a negotiated expiry date)*.
Programs are charged by the hour, range from one (1) to four (4) hours in length, and depending on the program, can be delivered to between 10 and 100 people simultaneously.
Contact Us
We welcome you to fill out our Training Enquiry Form, email training@accesssa.com.au or phone 1300 66 77 00 to touch base with our Professional Development Solutions Team.
*Terms and conditions apply.
